Tim Tam Bonus Sock Set FAQs

What is the Tim Tam Bonus socks set Promotion?

This Promotion is an offer of a gift with purchase which comprises 2 x pairs of socks with a Tim Tam design in a gift box (the “Tim Tam sock set”). All Tim Tam sock sets are one size fits all. The first 8,000 valid claims received will each receive a Tim Tam sock set.

When is the Promotional Period?

The Promotional Period commences on 00.01am AEST on 10/5/23 and closes on 11.59pm AEST on 13/6/23 or when Arnott’s allocation of gifts (being a total of 8000 Tim Tam sock sets) has been exhausted, whichever occurs first.

Who can enter the Promotion?

The offer is open to Australian residents aged 18 years or over.

What are the requirements to claim the Tim Tam Bonus sock set?

To be eligible to claim the Tim Tam sock set claimants must purchase (either in store or online) any three (3) Tim Tam products (an “Eligible Product”) in one transaction from a Participating Store during the Promotional Period (“Qualifying Purchase”).

What are the Participating Stores?

Participating stores include IGA, Supa IGA, IGA X-Press, Drakes, Foodworks, Foodland, Supa Valu, Romeos, Friendly Grocer, The Local Grocer and Campbells stores within Australia and any other independent grocers that display advertising material communicating this Promotion or communicate this Promotion through other means including social media and catalogues that stock an Eligible Product.

How do I redeem the Tim Tam Bonus sock set?

To claim the Tim Tam sock set after making a Qualifying Purchase, claimants must then undertake the following steps during the Promotional Period or while stocks of Tim Tam sock sets last:

• Scan the QR code displayed on the promotional point of sale in store (or featured in the store catalogue) using a compatible device OR visit arnotts.com/bonus-tim-tam-socks;

• Follow the prompts to the claim page on the site;

• Upload a copy of their original purchase receipt clearly showing details of the Qualifying Purchase, including where the purchase was made, the three (3) Eligible Products purchased, and the date of purchase (which must be during the Promotional Period but before submitting a claim);

• Input the requested details including their full name, mobile phone number, a valid email address and residential address;

• Supply payment details for postage and packaging; and then

• Submit the fully completed online claim form.

Once payment ($10 postage and packaging fee) has been received and the claim verified, claimants will receive a confirmation email acknowledging their claim.

Why do I have to pay $10 to receive my Tim Tam sock set?

A payment of $10 is required for every claim of a Tim Tam sock set. This is a standardised postage and packaging fee, and covers the costs of fulfillment of the Tim Tam sock set during the promotion. The payment is required for each sock set claimed and dispatched.

How long will it take to receive my Tim Tam sock set?

Please allow between 7-15 business days to receive your item. While we will endeavour to deliver in this time frame, the actual delivery times will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the relevant time.

Who cannot enter the Promotion?

Employees (and their immediate families) of the Promoter, Participating Stores and agencies associated with this offer are ineligible to participate. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

How many times can I enter?

Multiple claims are permitted, subject to the following: (a) only one (1) claim is permitted per Qualifying Purchase regardless of the number of Eligible Products made in that transaction (subject to the minimum of three (3) Eligible Products); and (b) each claim must be submitted separately and in accordance with claim requirements.

Who do I contact if I have more questions?

Please visit the “Contact us” page on the website for any further enquiries on the Bonus Tim Tam sock set promotion.