Frequently Asked Questions

In the first instance please contact our customer experience team via email: consumer@arnotts.com to discuss your concerns. Unfortunately, unless the goods are faulty, incorrect, wrongly described, damaged or otherwise fail to meet a consumer guarantee, we don’t offer refunds or exchanges on any items. Refer to our Returns Policy for further details: www.arnotts.com/articles/misc/returns-policy

Free shipping is available for orders over AU$99. For all other orders, a flat rate shipping fee of AU$10 applies.

We dispatch goods promptly after receiving your order. Due to this we are unable to alter delivery addresses or ordered items after orders are placed.

If in the unfortunate event that your order arrives damaged, please reach out to our customer experience team with your concerns via email to consumer@arnotts.com. Please have your order number and details on hand to assist our team with investigating your order promptly and efficiently.

To have the best chance of arriving on time for Christmas, we recommend placing your order by 1 December 2022. Orders placed after that date but before 12 December 2022 may arrive by Christmas, but we can’t guarantee this.

Once your order is dispatched you will receive an email with tracking details. Please use this to monitor the status of your delivery.

Yes. It is recommended that someone be present at the delivery address during business hours to accept and sign for your delivery. If no one is present to accept delivery, a parcel collection notice will be left at the delivery address with instructions on how to collect your order.

We can currently only accept and deliver orders in Australia. We are unable to deliver to PO Boxes or Parcel collection addresses.

We estimate up approximately to 7-10 business days for delivery from the dispatch date.