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consumer contact centre

Please contact for any consumer related enquiries about our products including marketing or sponsorship requests.

Australia

1800 24 24 92 (Free call)

New Zealand

0800 88 19 66 (Free call)

write to us

Australia

Locked Bag 55
Silverwater NSW 2128

New Zealand

3792 - PB 99935 Newmarket Auckland

corporate headquarters

Australia

24 George Street North Strathfield, NSW 2137

media contact centre

Please contact for any media related enquiries or interview requests. Please include name, publication, contact details and deadline.

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FEEDBACK

We always appreciate feedback and suggestions. Please fill in the form below so that we can continue to improve our service to you. You may also like to browse through our Frequently Asked Questions where there’s a good chance you’ll find the answer you’re looking for.

FEEDBACK OR QUESTION

For any privacy related queries, please contact Privacy@arnotts.com.
Should you have any issues with submitting your feedback, please email us directly on consumer@arnotts.com.

COMPLAINT

PRODUCT DETAILS

HOW OFTEN DO YOU EAT THE PRODUCT?

BEST BEFORE DATE

For any privacy related queries, please contact Privacy@arnotts.com.
Should you have any issues with submitting your feedback, please email us directly on consumer@arnotts.com.

Frequently Asked Questions

All

Depending on your location it may take up to 10 business days for your item to be delivered. The timeframes below are only a guide as your delivery may be impacted by weather conditions and/or COVID related restrictions. 3 – 5 business days for Eastern seaboard states (NSW, ACT, VIC and Southern QLD) 5 – 10 business days for all other states and territories

Once your order is dispatched to Australia Post you will receive an email with tracking details. Please keep an eye on your inbox and check your junk mail for all communications from Australia Post.

If you live in a Metro area you can expect to receive your order within 5 - 10 business days after confirmation. All orders are shipped using Australia Post. Please note your delivery may be impacted by weather conditions and/or COVID related restrictions. Please use your Australia Post confirmation email to track your order.

In the first instance please contact our customer experience team via email: consumer@arnotts.com to discuss your concerns.

If your Tim Tam Slippers do not fit for any reason please contact our customer experience team via email: consumer@arnotts.com to organise a return.

If you have waited for more than 15 business days without receiving your order please contact our customer experience team via email: consumer@arnotts.com with your order number and AusPost tracking details.

Once you have received tracking information from Australia Post you can liaise with their team to have your items delivered to an Australia Post outlet.  

Cancellation of orders is permitted if completed by 5PM (AEDT) Friday, 18 February 2022. If an order is placed after this date, it must be cancelled prior to 5PM (AEDT) Wednesday, 23 February 2022.

If in the unfortunate event that your order arrives damaged please reach out to our customer care team with your concerns via email: consumer@arnotts.com. Please have your order number and details on hand to assist our team with investigating your order promptly and efficiently.  

10% of all proceeds from items purchased on the Tim Tam Day store will be donated to the Arnott’s Foundation to continue its incredible work supporting organisations such as: Camp Quality, Driver Reviver and Princess Fairy Sparkle.

Personalisation is not currently available via the Tim Tam Day store.

Our premium Tim Tam Slippers are made with natural sheepskin and leather in partnership with the team at EMU Australia. 

The Tim Tam Eau de Parfum is available for pre-order on the Tim Tam Online Gift Store. Orders will be delivered after 10 March 2022.

Chocolate Fragrance Oil, Caramel Fragrance Oil, Theobroma cacao (Chocolate Absolute), Santalum spicatum (Australian Sandalwood), Dipterix Odorata (Tonka Bean Absolute), Citrus aurantium var. bergamia (Bergamot Calabrian Essential Oil).

Right now we do not currently have halal or Kosher certification on any of our products sold in Australia and NZ. Please be assured that it is a decision that we do not take lightly and we are constantly reviewing feedback from our supporters to improve our products and processes.

Products are discontinued for a variety of reasons. Each decision however is researched extensively and reflects consumer consumption behaviours.

Due to ongoing low sales and limited shelf space in supermarkets, the difficult decision was made to stop the production of Arnott’s Lattice biscuits. The decision was carefully considered and reflects the evolving nature of Australian appetites. We welcome all feedback in relation to these decisions and appreciate the passion that lovers of our products bring to this conversation.

Arnott’s no longer produces Lattice biscuits. To find our full range of biscuits, savoury snacks, and treats please visit the product section of our website.

Yes, Arnott’s Lattice biscuits will no longer be produced or sold by The Arnott’s Group.

Lattice can be substituted with SAO in recipes such as a Vanilla Slice where a pastry-like texture is required. For more recipe inspiration, head to our recipe section.

Arnott’s no longer produces Rice Cookies. To find our full range of biscuits, savoury snacks and treats please visit the product section of our website.

Yes, we have several products that meet the criteria across our savoury crispbread and cracker ranges. We can send you a comprehensive list of these products if you visit the ‘Feedback’ section of this website and email us your request.

At Arnott's Australia/New Zealand, we're doing as much as is technically possible to ensure our products do not contain genetically modified organisms: GE Ingredients Our policy is to use non-GE ingredients. We audit existing and new ingredient suppliers on an ongoing basis and we've also added a provision in their contracts stipulating our requirement for non-GE ingredients. GE-derived Ingredients While we and other food manufacturers cannot be completely confident that GE enzymes and processing aids are not used elsewhere in the supply chain, our policy is to use non-GE-derived ingredients, wherever possible. Again, we audit existing and new ingredient suppliers on an ongoing basis and we've also added a provision in their contracts stipulating our requirement for non-GE-derived ingredients.

'Best Before' is the recommended shelf life of the product; it indicates when the product should be eaten by to ensure it is fresh. 'Use By' means it must be eaten on or by that date for product safety reasons. Please visit the FSANZ (Food Standards Australia & New Zealand) website on www.foodstandards.gov.au for further information.

Food additives play an important role in our food supply, ensuring our food is safe and meets the needs of consumers. Many food additives have long complex names. Sometimes these are abbreviated, sometimes not. Some have more than one name and a few include letters from the Greek alphabet! The food additives list can be confusing, so to help reduce this confusion, each food additive is given a short code number.

Many individuals suffer from a whole range of different allergies. That's why, if you are allergic to something in particular, you should always check to make sure it's not listed in the ingredient panel or the 'may contain' statement on any food product.

MSG is naturally present in many foods. If any of our products contain added MSG, this would be listed as 'flavour enhancer (621)' in the ingredient list on the label.

Antioxidants prevent foods deteriorating. For example, antioxidants prevent rancid flavours developing in fats and oils when they are exposed to the air.

Cooking oils, including those used in the home, contain small amounts of antioxidants to protect them during storage. Similarly, the oils we use contain small amounts of antioxidants, like Vitamin E, which are added by our supplier. Also, our Snack Right and Vita-Weat biscuits, by nature of their high fruit and wholegrain content, would contain natural levels of antioxidants.

It's derived from soybeans. Lecithin is a very common emulsifier in a wide range of foods. It's also commonly sold in health food stores and supermarkets as a dietary supplement.

It means the product in question may contain the ingredients listed in this statement, typically as a result of what we call 'cross-contamination'. For example, we might use a piece of baking equipment to make a product that contains peanuts, then use that same piece of equipment to make a product that doesn't contain peanuts. Even though we take great care to clean that piece of equipment between batches, there's a possibility that the second product could be exposed to trace elements of peanuts. So the 'May Contains' statements help people who suffer from all types of food allergies to make safe and informed decisions about our products.

Some foods don't stay fresh without preservatives. If we add a preservative to one of our products to help it keep fresher for longer, we declare the preservative in the ingredients panel on the pack.

They're ingredients that enhance the existing taste and/or smell of a food. Flavour enhancers are listed in the ingredients panel along with their number. Please visit the FSANZ (Food Standards Australia & New Zealand) website on www.foodstandards.gov.au for further information.

Arnott's uses sea salt, which is made in South Australia by evaporating seawater.

Arnott's identified trans fatty acids (TFAs) as an issue of importance more than 10 years ago and took action then to significantly reduce the level of TFAs in our biscuits by replacing partially hydrogenated animal fats with vegetable oils. According to a World Health Organisation report. To promote cardiovascular health, diets should provide a very low intake of TFAs (hydrogenated oils and fats). This means an intake that is as low as possible. In practice, this implies an intake of less than 1% of daily energy intake. We recently tested some of Arnott's most popular biscuits and all fall well below the nutrition goal stated above (the majority indicated TFA levels of <0.1%, ie. not detectable within limits of the analysis). In fact, you would need to eat 40 Arnott's Tim Tam biscuits to reach the maximum daily amount of TFAs recommended by the World Health Organisation!

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