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consumer contact centre

Please contact for any consumer related enquiries about our products including marketing or sponsorship requests.

Australia

1800 24 24 92 (Free call)

New Zealand

0800 88 19 66 (Free call)

write to us

Australia

Locked Bag 55
Silverwater NSW 2128

New Zealand

3792 - PB 99935 Newmarket Auckland

corporate headquarters

Australia

24 George Street North Strathfield, NSW 2137

media contact centre

Please contact for any media related enquiries or interview requests. Please include name, publication, contact details and deadline.

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FEEDBACK

We always appreciate feedback and suggestions. Please fill in the form below so that we can continue to improve our service to you. You may also like to browse through our Frequently Asked Questions where there’s a good chance you’ll find the answer you’re looking for.

FEEDBACK OR QUESTION

For any privacy related queries, please contact Privacy@arnotts.com.
Should you have any issues with submitting your feedback, please email us directly on consumer@arnotts.com.

COMPLAINT

PRODUCT DETAILS

HOW OFTEN DO YOU EAT THE PRODUCT?

BEST BEFORE DATE

For any privacy related queries, please contact Privacy@arnotts.com.
Should you have any issues with submitting your feedback, please email us directly on consumer@arnotts.com.

Frequently Asked Questions

All

Free shipping is available for orders over AU$99. For all other orders, a flat rate shipping fee of AU$10 applies.

We dispatch goods promptly after receiving your order. Due to this we are unable to alter delivery addresses or ordered items after orders are placed.

If in the unfortunate event that your order arrives damaged, please reach out to our customer experience team with your concerns via email to consumer@arnotts.com. Please have your order number and details on hand to assist our team with investigating your order promptly and efficiently.

To have the best chance of arriving on time for Christmas, we recommend placing your order by 1 December 2022. Orders placed after that date but before 12 December 2022 may arrive by Christmas, but we can’t guarantee this.

Once your order is dispatched you will receive an email with tracking details. Please use this to monitor the status of your delivery.

Yes. It is recommended that someone be present at the delivery address during business hours to accept and sign for your delivery. If no one is present to accept delivery, a parcel collection notice will be left at the delivery address with instructions on how to collect your order.

We can currently only accept and deliver orders in Australia. We are unable to deliver to PO Boxes or Parcel collection addresses.

We estimate up approximately to 7-10 business days for delivery from the dispatch date.

In the first instance please contact our customer experience team via email: consumer@arnotts.com to discuss your concerns. Unfortunately, unless the goods are faulty, incorrect, wrongly described, damaged or otherwise fail to meet a consumer guarantee, we don’t offer refunds or exchanges on any items. Refer to our Returns Policy for further details. arnotts.com/Misc/returns-policy

If you have not received your order within 15 business days, please contact our customer experience team via email to: consumer@arnotts.com with your order number and tracking details.

We use Australia Post for our deliveries. A signature on delivery is required.

Personalisation is not currently available via the Tim Tam store.

All products are made in Australia. Tim Tam Candles, Tim Tam Reed Diffusers and Tim Tam Eau Du Parfum are manufactured in Melbourne, Victoria. Tim Tam Body Lotion is manufactured in the Sunshine Coast, QLD.

The soft plastic packaging protecting your biscuits can be recycled through the REDcycle program.  Look for drop off bins at your local Coles and Woolworths stores.  More information can be found at redcycle.net.au

Arnott’s packaging is recyclable and we are working to update the recycling logos on pack to help you dispose of our packaging correctly. Look for the standardized Australasian Recycling Logos (arl.org.au) printed on the packaging. As always, please double check with your local council for specific recycling requirements.

Check out all our great recipes that our very own Arnott's Executive Chef, Chef Ness has created for every occasion. You'll find them via the following link https://www.arnotts.com/recipes. If you're looking for inspiration, we highly recommend our Chef Ness videos!

Yo-Yo's are predominately sold in South Australia. We do not sell these biscuits nationally but you may find them in some specality supermarkets.

Jatz and Savoy crackers are reasonably similar but you can tell the difference immediately as “SAVOY” is embossed on the Savoy cracker. There are slight recipe differences between the two crackers – Jatz contains malt while Savoy contains golden syrup. Savoy were on the market in Victoria and Tasmania before Jatz. They were then made in Melbourne by the Brockhoff Biscuit Company. Arnott's joined with this company in the early 1960s and adopted many of its products. It was decided to keep Savoy and Jatz because consumers in Victoria and NSW were equally passionate about their local brands.

Arnott's ANZ use 100% segregated, certified sustainable and traceable palm oil in the baking of their biscuits. Arnott’s ANZ is proudly committed to sustainable practices for palm cultivation and in conjunction with our palm oil supplier, uses 100% traceable and certified sustainable supply, with no deforestation. Click on the following link to read our Palm Oil Statement https://assets.ctfassets.net/qifm0zg3y057/2dodflkhUgHJeAaPL9qStZ/29493d3c973a1b8b58e3d82d8ffd41e3/Arnott-s_Biscuits_Palm_Oil_Statement_2022__FINAL.pdf

We have recently launched a gluten-free range which includes Scotch Finger, Mint Slice, Choc Ripple, Tiny Teddy Choc Chip, Shortbread Cream, Tee Vee Snacks that can be enjoyed by those looking for a gluten-free option. Click on the link below to find out where you can purchase these from. https://www.arnotts.com/products/gluten-free/gluten-free-biscuits/ Due to ongoing low sales and limited shelf space in supermarkets, the difficult decision was made to stop production of Arnott’s Rice Cookies in June 2020. We understand this is disappointing as many people enjoyed Rice Cookies as it suited their dietary preferences but we can now offer them many other biscuits from our Gluten-Free range!

Products are discontinued for a variety of reasons. Each decision is researched extensively and reflects consumer consumption behaviours. We understand that it can be disappointing when your favourite Arnott's product is no longer available, but we hope you may find something else you enjoy from our extensive range of biscuits.

Arnott's are available in all major supermarkets, however specific biscuits varieties may vary store to store. It is best to check with your local store manager.

Our charitable activities are undertaken through The Arnott's Foundation - a not-for-profit charitable organisation that raises funds to assist the valuable work of charities, including Camp Quality, Driver Reviver, Foodbank and Fairy Sparkle. You can submit a request for a donation via the Foundation, here - https://www.arnottsfoundation.org.au/donation-request-form-2/ to submit your request

Many individuals suffer from range of different allergies. If you are allergic to an ingredient, you should always check to make sure it's not listed in the ingredient panel or the 'may contain' statement on any food product.

It means the product in question may contain the ingredients listed in this statement, typically as a result of what we call 'cross-contamination'. For example, we may use baking equipment to make a product that contains egg, then use that same piece of equipment to make a product that doesn't contain egg. Even though we take great care to clean all of our baking equipment between batches, there is a small possibility that the second product could be exposed to trace elements of egg. The 'may contains' statements helps people who suffer from all types of food allergies to make safe and informed decisions about our products.

"The Health Star Rating is a government led initiative that scores the nutritional value of packaged foods. It is designed to help consumers compare foods so they can make healthier choices when shopping within a category. The Health Star Rating is from ½ star up to 5 stars. The more stars represents a healthier choice. Arnott's have a range of products that have different Health Star Ratings. Each Health Star Rating is determined using a calculation based on its components: energy, saturated fat, total sugars, sodium, protein and dietary fibre; as well as fruit, vegetable, nut and legume content of the product. The quantities of these components determine the number of stars for the product. See the HSR website for more information: http://www.healthstarrating.gov.au/internet/healthstarrating/publishing.nsf/Content/About-health-stars"

If any of our products contain vegetable oil, it will always be clearly listed in the ingredient panel on pack.

"We make four slightly different Ginger Nuts to suit the tastes of people in different states. There's a story behind this. We used to have different bakeries in different states, each making a Ginger Nut biscuit that the locals loved. When Arnott's became a national company we looked at the possibility of selling one Ginger Nut nationally. But, each time we tested it, people told us that they preferred their homegrown variety. No matter what state you are in, Arnott's Ginger Nuts have to be the best biscuits to dunk in your cuppa and have been since 1906.

Arnott's Biscuits sold in Australia and New Zealand are not currently Halal or Kosher certified. We understand this is important to some members of the community and we will review ongoing. We will update our website should our position change in the future.

Due to ongoing low sales and limited shelf space in supermarkets, the difficult decision was made to stop the production of Arnott’s Lattice biscuits. The decision was carefully considered and reflects the evolving nature of Australian appetites. We welcome all feedback in relation to these decisions and appreciate the passion that lovers of our products bring to this conversation. If you enjoyed eating Lattice, or used it in your cooking, our Arnott’s Culinary Chef recommends you switch to Sao for a similar result. You may also like to use the recipe link on our website https://www.arnotts.com/recipes/vanilla-sao-slice

To ensure we meet strict food and safety guidelines, our bakeries are not open to the public for factory tours.

Are you passionate about snacking, soup or stock? Visit The Arnott's Group, careers website https://www.arnottsgroupcareers.com/ for employment opportunities.

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