Frequently Asked Questions

We have recently launched a gluten-free range which includes Scotch Finger, Mint Slice, Tiny Teddy Choc Chip, Shortbread Cream, Tee Vee Snacks that can be enjoyed by those looking for a gluten-free option. Click on the link below to find out where you can purchase these from. https://www.arnotts.com/brands/gluten-free Due to ongoing low sales and limited shelf space in supermarkets, the difficult decision was made to stop production of Arnott’s Rice Cookies in June 2020. We understand this is disappointing as many people enjoyed Rice Cookies as it suited their dietary preferences but we can now offer them many other biscuits from our Gluten-Free range!

It means the product in question may contain the ingredients listed in this statement, typically as a result of what we call 'cross-contamination'. For example, we may use baking equipment to make a product that contains egg, then use that same piece of equipment to make a product that doesn't contain egg. Even though we take great care to clean all of our baking equipment between batches, there is a small possibility that the second product could be exposed to trace elements of egg. The 'may contains' statements help people who suffer from all types of food allergies to make safe and informed decisions about our products.

We make four slightly different Ginger Nuts to suit the tastes of people in different states. There's a story behind this. We used to have different bakeries in different states, each making a Ginger Nut biscuit that the locals loved. When Arnott's became a national company we looked at the possibility of selling one Ginger Nut nationally. But, each time we tested it, people told us that they preferred their homegrown variety. No matter what state you are in, Arnott's Ginger Nuts have to be the best biscuits to dunk in your cuppa and have been since 1906.

To ensure we meet strict food and safety guidelines, our bakeries are not open to the public for factory tours.

Our charitable activities are undertaken through The Arnott's Foundation - a not-for-profit charitable organisation that raises funds to assist the valuable work of charities, including Camp Quality, Driver Reviver, Foodbank and Fairy Sparkle.

For nearly 160 years, Arnott's has been baking some of Australia's most iconic biscuits and crackers. Sometimes we have to make the difficult decision with our retail partners on the products we continue to produce at our bakeries around Australia and sell on supermarket shelves. With the changing tastes and preferences of our Australian consumers, we have retired the production of Arnott's Custard Creams.

Arnott’s ANZ uses environmentally sustainable palm oil in the baking of Arnott's biscuits. We are proudly committed to sustainable palm oil sourcing and are an active member and certificate holder of the Roundtable on Sustainable Palm Oil (RSPO). Click on the following link to read our Palm oil statement. https://assets.ctfassets.net/qifm0zg3y057/2XnHSEUh0gDvkbyzY1WFsu/d3647e2170e317b93bc709b96ced7495/Arnotts_Biscuits_Palm_Oil_Statement_Jan_2024.pdf

The Arnott’s Group includes any allergens in the ingredients list on the product label and complies with the requirements for ‘Plain English Allergen Labelling (PEAL) as set by the Australian New Zealand Food Standards (FSANZ) code, which requires that any product containing an allergen must be labelled as such. All allergens are clearly listed on each product's ingredient label, to allow consumers with allergies to check the information before purchasing a product. Allergens may vary from product to product. The Arnott’s Group labels list allergens in bold type in the ingredients list. A summary of allergens will also be displayed in bold type and start with the word.

People with allergies should always discuss this with their healthcare professionals in the first instance. Food labels use ‘may contain’ statements for allergens, such as ‘may contain gluten’ or in some cases ’made on equipment that also processes products containing gluten.’ This ensures that consumers are aware of traces of an allergen that may be present despite not being within the ingredient list. People with allergies should take precautionary action for products using ’may contain’ statements as there is an increased risk of the presence of allergens. This could be because the food has been made or packaged in an environment that is also processed or packaged with an allergen.