Frequently Asked Questions

More than 90% of the packaging used in our Australia and New Zealand business is recyclable and we are working to update the Australasian Recycling Label (ARL) logos on 100% of our packaging to help you dispose of our packaging correctly.

The Australasian Recycling Label (ARL) is a labelling system for Australia and New Zealand, and provides consumers with easy-to-understand recycling information on packaging. Read more here:https://arl.org.au/

Our charitable activities are undertaken through The Arnott's Foundation - a not-for-profit charitable organisation that raises funds to assist the valuable work of charities, including Camp Quality, Driver Reviver and Foodbank.

People with allergies should always discuss this with their healthcare professionals in the first instance.

Food labels use ‘may contain’ statements for allergens, such as ‘may contain gluten’ or in some cases ’made on equipment that also processes products containing gluten.’ This ensures that consumers are aware of traces of an allergen that may be present despite not being within the ingredient list.

People with allergies should take precautionary action for products using ’may contain’ statements as there is an increased risk of the presence of allergens. This could be because the food has been made or packaged in an environment that is also processed or packaged with an allergen.

The Arnott’s Group includes any allergens in the ingredients list on the product label and complies with the requirements for ‘Plain English Allergen Labelling (PEAL) as set by the Australian New Zealand Food Standards (FSANZ) code, which requires that any product containing an allergen must be labelled as such.

All allergens are clearly listed on each product's ingredient label, to allow consumers with allergies to check the information before purchasing a product.
Allergens may vary from product to product.
The Arnott’s Group labels list allergens in bold type in the ingredients list. A summary of allergens will also be displayed in bold type and start with the word.

Arnott’s ANZ uses environmentally sustainable palm oil in the baking of Arnott's biscuits. We are proudly committed to sustainable palm oil sourcing and are an active member and certificate holder of the Roundtable on Sustainable Palm Oil (RSPO). Click on the following link to read our Palm oil statement. Palm Oil Statement Jan 2024

We make four slightly different Ginger Nuts to suit the tastes of people in different states.

There's a story behind this. We used to have different bakeries in different states, each making a Ginger Nut biscuit that the locals loved. When Arnott's became a national company we looked at the possibility of selling one Ginger Nut nationally. But, each time we tested it, people told us that they preferred their homegrown variety.

No matter what state you are in, Arnott's Ginger Nuts have to be the best biscuits to dunk in your cuppa and have been since 1906.

We have recently launched a gluten-free range which includes Scotch Finger, Mint Slice, Tiny Teddy Choc Chip, Shortbread Cream, Tee Vee Snacks, Barbecue Shapes, Tim Tam Original, Cookies & Cream, Jatz and Savoy that can be enjoyed by those looking for a gluten-free option. Click on the link below to find out where you can purchase these from. https://www.arnotts.com/brands/gluten-free

Due to ongoing low sales and limited shelf space in supermarkets, the difficult decision was made to stop production of Arnott’s Rice Cookies in June 2020. We understand this is disappointing as many people enjoyed Rice Cookies as it suited their dietary preferences but we can now offer them many other biscuits from our Gluten-Free range!

The Health Star Rating is a government led initiative that scores the nutritional value of packaged foods. It is designed to help consumers compare foods so they can make healthier choices when shopping within a category. The Health Star Rating is from ½ star up to 5 stars. The more stars represents a healthier choice. Arnott's have a range of products that have different Health Star Ratings.

Each Health Star Rating is determined using a calculation based on its components: energy, saturated fat, total sugars, sodium, protein and dietary fibre; as well as fruit, vegetable, nut and legume content of the product. The quantities of these components determine the number of stars for the product. See the HSR website for more information: http://www.healthstarrating.gov.au/internet/healthstarrating/publishing.nsf/Content/About-health-stars

To ensure we meet strict food and safety guidelines, our bakeries are not open to the public for factory tours. If interested, you can view a virtual tour of our Huntingwood factory here:Arnott's Biscuit Factory Tour (youtube.com)